Where are you located?
We're in Leicestershire, England where we've been making our products since 2012.
How do I get Free Delivery?
All orders for collars, leads, bowties and bandanas only qualify for free worldwide delivery.
A delivery fee may be applied to orders that include dog beds and larger products. Any delivery fee will be shown at the check out stage.
How quickly will my order arrive?
Your goods will normally be despatched within two working days, and most often the same or next day.
Most orders arrive within 2-3 working days, however please allow up to 7 days in the UK.
Overseas orders will take longer for the delivery service to get it to you.
We use first class Royal Mail and other courier services which may require a signature on delivery.
If any of your items are out of stock, or other circumstances may cause a delay, we will advise you by email as soon as possible.
I'm not in the UK. Will there be any customs duty on my order?
Please see our Delivery Page for more information.
You will be responsible for payment of any duties and tax that may be applied locally on goods imported into your country.
Where are your products made?
All our collars, leads, bowties, bandanas and beds are made by our own local team here in Leicestershire, England
I bought the wrong size collar. What should I do?
It happens occasionally - No problem though and please see the Returns Page for more information on what to do.